myPOS Payment Terminal Return Form

Before returning your myPOS payment terminal for repair or refund, please complete the Return Form below. This information helps us understand your request and process it as quickly as possible. Once the Return Form has been completed, please return the device to the appropriate address, depending on how it was purchased:

1. If the device was purchased directly from myPOS, please return it to the relevant country return address, which can be found here: https://merchant.mypos.com/en-nl/device-return-addresses.
2. If the device was purchased from a reseller, please return it directly to the reseller's return address.
3. If you are unsure whether the device was purchased directly from myPOS or through a reseller, please contact us at [email protected] for further guidance and return instructions.

Please note that completion of the Return Form is mandatory in all cases before returning the device. When returning your device, we recommend using a courier service. Please avoid using other methods of transportation, as this may result in significant delays, particularly for shipments involving customs procedures (for example, from non-EU countries such as the United Kingdom or Switzerland). Returning your device via a courier service helps prevent delays and ensures that the repair or refund process can be completed as efficiently as possible.